FAQ
Frequently Asked Questions!
How can I contact you?
Please email me at hello@apridotstudios.com. I run my shop by myself at the moment so I do my best to respond to emails Friday-Monday. If you have an issue with your order, do not DM on Instagram or Facebook (or any socials), it's harder for me to keep track of and messages tend to disappear sometimes.
Where are you located?
I run my shop from my home! South of Seattle Washington in the U.S. If you'd like to shop in person, you can find my stationery at certain retailers listed below, or come to one of my markets! I always announce where I'll be on Instagram and Patreon, check there regularly to see if I'll be near you!
When will my order be shipped?
I fulfill orders very carefully and with lots of love, current processing time is about 3-5 business days.
Where is my package?
Here are some steps to take before contacting me!
1. If you purchased Route purchase protection with your order, you can file a claim HERE
2. Does your tracking info say it is delivered but there is no package to be found? This is normal and is the result of parcels being scanned prematurely or out of order by USPS. It will usually arrive in the next day or two. If over a week has passed and your order still has not arrived, you will need to file a Missing Mail Search Request with the USPS HERE.
3. Check with your postal worker directly or with your local USPS branch - they have a LOT more power to help you and information than I do!
4. Please note, I cannot refund shipping or cover the shipping costs on orders that have been returned to sender or were the result of any error made while inputting your shipping address. As someone who has ordered things to the wrong address before, I know this sucks, but I have limitations.
Do you take commissions?
Sometimes! Your best option for being first to know is my newsletter and instagram. I'll usually share there first and more often than not, it'll be on a first come first serve basis.
Do you accept returns?
Please read my shop's return policy here.
Do you sell wholesale?
I do! You can shop my wholesale catalogue on Faire. I also offer wholesale pricing for bulk orders intended for fundraisers, clubs, large events, etc. so please email me if you are interested!
Where can I shop your stationery in person?
Quite a few retailers and museums have Apridot Studios in stock! Check them out here:
Wing Luke Museum Marketplace
in Seattle, WA
The Rose Gift House and Coffee
in Renton, WA
Millstream Bainbridge
in Bainbridge, WA
Pike Street Press
in Seattle, WA
Seattle's LGBTQ+ Center's Queer Market
in Seattle, WA
Charlie's Queer Books
in Seattle, WA
Tails of a Bookworm
in Pekin, IL
Ozark Natural Foods
in Fayetteville, AR
Palabras Bilingual Bookstore
in Phoenix, AZ
Shelter The Moon
in Dallas, TX
New Renaissance Bookshop
in Portland, OR
Seattle Children's Hospital Gift Shop
Seattle, WA
Gallery Boom
Olympia, WA
Awake Coffee & Art
in Portland, OR
Moody Cutie Shop
in Lexington, NC
The Little Gay Shop
Austin, TX